Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms under which UAPL India Private Limited ("HumanX") handles cancellations and refunds for digital subscriptions and healthcare consultations on our Platform.

1. Digital Subscriptions

HumanX offers digital subscriptions (e.g., Prime and VIP plans) that unlock premium features on the Platform.

• Cancellations: You can cancel your subscription at any time through your account settings in the HumanX app. Once canceled, you will continue to have access to the premium features until the end of your current billing period.
• Refunds: Subscription fees are non-refundable once charged. We do not provide prorated refunds for partial billing periods.

2. Doctor Consultations

Payments made for digital healthcare consultations via the Platform are handled with the following refund rules:

• Eligible Refunds: A full refund for a consultation will be initiated if:
  • The healthcare provider does not accept your consultation request.
  • The healthcare provider cancels the scheduled consultation.
  • The healthcare provider fails to attend the scheduled consultation, resulting in an auto-cancellation by the Platform.
• Other cases: Any other cancellation or refund terms applicable to a consultation are shown in the HumanX app during the booking flow.

3. Refund Processing

When a refund is approved, it is returned to the original payment method. The time taken for the amount to appear depends on the payment provider and your financial institution.

4. Contact for Support

If you experience an issue with a billing charge or require assistance with a refund for an eligible consultation, please reach out to our support team:
Email: support@uaplindia.com